Knowledge Center

🛠️ PMCHSU Support Center – Step-by-Step Guide
🔗 URL: https://up.pmchsu.com/help-me.php

1️⃣ Step 1: Access the Help Center
Open a browser and go to:
👉 https://up.pmchsu.com/help-me.php

You’ll be taken to the Support or Help Desk section of the portal.

2️⃣ Step 2: Choose an Option
You will likely see two main options:

Submit a New Support Ticket

Check Status of Existing Ticket

Click the appropriate option based on your need.

3️⃣ Step 3: Raise a New Support Ticket
If you're submitting a new query:

Click “Raise New Ticket” or “Submit Request”

Fill in the support form:

🧑 Name

📧 Email Address

📱 Mobile Number

🆔 E-HRMS Code (if applicable)

📝 Subject of the Issue

📄 Detailed Description

📎 Attach a screenshot or document (optional but helpful)

Click Submit or Create Ticket

✅ You should be able to copy Ticket ID with the Copy Ticket ID link.
**It is preferred to either write or take a screenshot of the Ticket ID for further reference**

4️⃣ Step 4: Track an Existing Ticket
Go back to https://up.pmchsu.com/help-me.php

Click “Track Ticket” or “Check Ticket Status”

Enter:

Your Ticket ID

Your email address or mobile number

Click Search or Check Status

You will see your ticket's:

Current status (Pending, In Progress, Resolved)

Admin reply or requested action

Resolution history

5️⃣ Step 5: Follow Up or Respond
If the admin team requests more information:

Log in using the ticket portal

Use the reply or comment field in your ticket thread

Add attachments if needed

🕐 Support Hours & Contact
If you're unable to access the ticket system:

📧 Email: pmchsuofficial@gmail.com



⏰ Support Hours: Mon–Fri, 10:00 AM to 5:00 PM